This is the message that your customer hears when they call your Bizphone number. The customized greeting creates the first impression on
your business and also confirms to customer that they have called the right number. The customized message can be played in a professional’s
voice which will be recorded by a voice artist ( Please inform sales if you want it recorded) or It can be played in Text to Speech(TTS)
translation done by a machine ( only for English language). In TTS, you can type out the Greeting message in English and we will convert
it to an audio file and play to your customers.
Virtual assistant/IVR provides various options to choose for your customer and connects the call to right person
in the organization based on customer choice for e.g. Press 1 to reach sales, Press 2 to connect to support.
You can easily configure the Virtual assistant for your business using the Bizphone administrator portal.
You can configure virtual assistant to connect the call to various departments in your organization.
Each department will have multiple employees( Extensions) to whom we will connect the call either in round robin fashion or on priority basis.
Single Bizphone number can receives multiple calls from multiple customers at the same time and connect them back to multiple
phone numbers configured to receives the calls. With Bizphone your customer never gets busy message for your Bizphone number.
Bizphone allows you to block the numbers from which you do not want to receive the calls from,e.g.
you can configure not to receive marketing calls from 140 series numbers. Bizphone will immediately
drop the calls as they are received, shielding your team from getting Nuisance calls, preventing distractions
and thus improving productivity.
Bizphone plays back a hold music file while it tries to connect the call to right person in your organization.
You have a choice to get a good music recorded with marketing messages or a customized Jingle which
represents your business..
Bizphone number creates an identity for your Business, while it allows all your customers to remember just one
number to reach anyone in the organization. It also allows all the team members, whose numbers are configured
with Bizphone to dial out call through it. As an entrepreneur this gives you total control over your business
communication. This also helps to consolidate your telecom expenses.
Bizphone has built-in text to speech engine. For you it means that you can change the Welcome messages and IVR options anytime. Our system will
convert the text messages set by you to voice and playback to your customers in real-time.
Bizphone also offers Android app, that can be downloaded from App Market for free. As an owner of the organization the
apps gives you the control of Bizphone on your phone. For more details Read >>
For mobiles other than Android, Bizphone can be accessed from its mobile portal thus
Enabling access to your Business communication Anywhere, Anytime.
Bizphone allows you to proactively react to a customer calls that is not answered for some reason.
Missed call SMS alerts enable you to revert back to the customer in real-time.
Bizphone enables you to record all business communication, so as a Business Owner you have complete access to how your
team is responding back to your customers. Recordings are also a good method to use as a proof of any verbal commitment
done over phone, or review the discussion to get the details discussed on the call.
Bizphone dash board gives you a single view of calls made and received by your Business.
Call details report provide the details of each call in real-time, it provides status of the calls,
duration, time of calls, details of all the phone number in the department that were tried to connect a
call and call recording
Everyday call details report is emailed to your business account, giving the snapshot of calls for that day.
Bizphone is a single system that offers all that is needed by Business for phone communication. With Bizphone you can
send and receive Fax as PDF. Also you are charged for the duration of call while receiving and sending fax, instead of pages.
Bizphone also enables a conference bridge for your organization. It allows multiple people to dial-in and have a discussion.
You can create multiple conference bridges with a unique welcome message for each. Bizphone portal gives a real-time view of
parties in the call, and also allows to mute, unmute and disconnect any participants from the conference.
This feature allows you to integrate your Bizphone with your website so that your customers can call for free.
When a customer enters his number in your website and clicks to call, the Bizphone system will connect to the
customer phone and play the same IVR that is played for incoming calls. Based on the option selected, customer is
connected to the right employee.